100+ pieces, 1.4M users, 6 Google products What’s the sexiest thing you can say to someone? “I’m a technical writer for the search engine behemoth that knows more about you than your mother.”
ROLE
TECHNICAL WRITER
CONTENT DESIGNER
SERVICE
CMS ARCHITECT
TECHNICAL WRITING
What this is
As part of Google’s Write Once Publish Anywhere (WOPA) team, I wrote 100+ help articles and educational content across Gmail, Drive, Calendar, Voice, Meet and Docs for a nontechnical audience of 1.4M.
I managed projects from brief through publication, partnering with developers to turn complex technical concepts into plain-language content people could understand and act on.
The result: 51% lower bounce rate and 34% fewer support tickets
Smooth Scroll
This will hide itself!
This will hide itself!
OVERVIEW
100+ pieces, 1.4M users, 6 Google products What’s the sexiest thing you can say to someone? “I’m a technical writer for the search engine behemoth that knows more about you than your mother.”
ROLE
TECHNICAL WRITER
CONTENT DESIGNER
SERVICE
CMS ARCHITECT
TECHNICAL WRITING
What this is
As part of Google’s Write Once Publish Anywhere (WOPA) team, I wrote 100+ help articles and educational content across Gmail, Drive, Calendar, Voice, Meet and Docs for a nontechnical audience of 1.4M.
I managed projects from brief through publication, partnering with developers to turn complex technical concepts into plain-language content people could understand and act on.
The result: 51% lower bounce rate and 34% fewer support tickets
Smooth Scroll
This will hide itself!
This will hide itself!
OVERVIEW
100+ pieces, 1.4M users, 6 Google products What’s the sexiest thing you can say to someone? “I’m a technical writer for the search engine behemoth that knows more about you than your mother.”
ROLE
TECHNICAL WRITER
CONTENT DESIGNER
SERVICE
CMS ARCHITECT
TECHNICAL WRITING
What this is
As part of Google’s Write Once Publish Anywhere (WOPA) team, I wrote 100+ help articles and educational content across Gmail, Drive, Calendar, Voice, Meet and Docs for a nontechnical audience of 1.4M.
I managed projects from brief through publication, partnering with developers to turn complex technical concepts into plain-language content people could understand and act on.
The result: 51% lower bounce rate and 34% fewer support tickets
Smooth Scroll
This will hide itself!
This will hide itself!