Experian

OVERVIEW

✅ Led content for the major U.S. credit bureau ✅ Owned 15 areas of the product ✅ Content you've probably (definitely) interacted with

ROLE

PROJECT LEAD

UX WRITER

SERVICE

UX WRITING

CREATIVE DIRECTION

What this is

My goal every day was to reduce friction between users' financial goals and their experience in trying to achieve them. Simple, right? Leading, editing and writing was easy. Increasing trust wasn't. Here's a help center article, error banner, confirmation modal and chatbot intro message bridging that gap using real user data

Interested in a full UX case study? 🔗

Interested in video work? Check out this beat sheet 🔗
Smooth Scroll
This will hide itself!

Experian

OVERVIEW

✅ Led content for the major U.S. credit bureau ✅ Owned 15 areas of the product ✅ Content you've probably (definitely) interacted with

ROLE

PROJECT LEAD

UX WRITER

SERVICE

UX WRITING

CREATIVE DIRECTION

What this is

My goal every day was to reduce friction between users' financial goals and their experience in trying to achieve them. Simple, right? Leading, editing and writing was easy. Increasing trust wasn't. Here's a help center article, error banner, confirmation modal and chatbot intro message bridging that gap using real user data

Interested in a full UX case study? 🔗

Interested in video work? Check out this beat sheet 🔗
Smooth Scroll
This will hide itself!

Experian

OVERVIEW

✅ Led content for the major U.S. credit bureau ✅ Owned 15 areas of the product ✅ Content you've probably (definitely) interacted with

ROLE

PROJECT LEAD

UX WRITER

SERVICE

UX WRITING

CREATIVE DIRECTION

What this is

My goal every day was to reduce friction between users' financial goals and their experience in trying to achieve them. Simple, right? Leading, editing and writing was easy. Increasing trust wasn't. Here's a help center article, error banner, confirmation modal and chatbot intro message bridging that gap using real user data

Interested in a full UX case study? 🔗

Interested in video work? Check out this beat sheet 🔗
Smooth Scroll
This will hide itself!